Professional IT support & maintenance services

Enhance your user experience, upgrade your applications seamlessly, and extend the lifespan of your IT infrastructure with our comprehensive IT support and maintenance services.

Talk to our experts

Get the Best Value for Your Business with Our Three Tiers of Application Support & Maintenance

Whether you need to maintain, modernize, update, or secure your applications and IT infrastructure, Angstrom Application has the expertise to meet your needs. We offer comprehensive support services that are designed to help your tech infrastructure drive business success. Our skilled and experienced team offers three tiers of support to meet your specific needs.

Talk to our experts

L1 Support

If you're experiencing problems with network performance or application stability, we can assist you in resolving these issues. Our level 1 support services cover:

Basic support and troubleshooting

System availability and performance monitoring

Back-office activities

L2 Support

Our team of level 2 support engineers is available to assist you in recovering your applications and addressing incidents that require intermediate-level expertise. The following services will be provided:

Advanced troubleshooting

Infrastructure monitoring

Configuration management and deployment

System updates

Reporting

L3 Support

The skilled development team at Angstrom Application can assist you in tackling even the most intricate technical issues, providing the following services:

Bug fixing and root cause analysis

Audits and code reviews

Legacy code updates

Implementing new features

Performance tuning and capacity planning

Ensure Flawless Operations with Our Expert IT Support & Maintenance Services

In addition to providing support and maintenance services, we are committed to overseeing every aspect of your IT infrastructure and applications to ensure their stability, scalability, high performance, and bug-free operation. To accomplish this, we provide a comprehensive range of activities, including:

Talk to our experts

IT infrastructure monitoring

Our team will collect and analyze performance data from your servers, databases, and other critical components of your infrastructure to ensure smooth and uninterrupted operation.

Performance optimization

Our team will identify, gather, and analyze the relevant performance metrics to uncover the root causes of any performance issues. We will then develop and implement the necessary performance optimization tactics to address these issues.

Network monitoring

Our team will monitor various aspects of your network and its operations, such as traffic, bandwidth utilization, and uptime, to promptly detect device or connection failures and identify issues, such as traffic bottlenecks, that impede the data flow.

Managed IT services

Our support specialists will oversee, manage, and enhance your cloud infrastructure, as well as provide help-desk services, to ensure that your technology infrastructure is stable and cost-effective.

Security services

Our team of security specialists will conduct security testing and code review to assess the efficacy of your app and network protection. They will then develop and implement the necessary improvements to enhance your security posture.

Cloud consulting

Our team will assist you in optimizing your cloud resource utilization, reducing operational costs, and enhancing cloud security, to ensure that your cloud infrastructure is efficient, secure, and high-performing.

Keep Your IT Infrastructure Running Smoothly with Our Component-Specific Services

Talk to our experts

On-premises servers

Cloud servers

Databases, data warehouses, data lakes

Networks

Web and mobile applications

Websites and web portals

Trustworthy and Reliable: Angstrom Application's Support & Maintenance Solutions

Experience

With a decade of experience providing support and maintenance services, Angstrom Application has established efficient workflows and acquired expertise in resolving the most intricate incidents. We are now excited to share our experience and take on new challenges.

Flexibility

We can scale our support teams based on the complexity of your project and offer a range of engagement models that can be customized to meet your specific business needs.

Effectiveness

Before beginning work on your project and providing support and maintenance services, we establish clear service level objectives and define measurable KPIs to ensure the high quality of our services.

Transparency

To ensure that our collaboration is transparent and built on trust, we provide regular reporting. Some of the reports we deliver include service level, incident and root cause analysis, health check, and security reports.